Measure Social Media with Google Analytics

I just did this. First, if you have a website or blog, make sure you have set up the Google Analytics tracking code on each page. You can google how to do this step-by-step. Also, be sure you have keywords listed for each page. These instructions were slightly difficult to navigate, but if you get stuck there is a help section on Google Analytics that you can use. The main point here is to set up the tracking. Then check back in a few days to see how it is working for you and refer back to this article to see ways to use the data you collect.

How to Measure Your Social Media Traffic Using Google Analytics

By Liz Lockard
Published November 15, 2012 

Do you have a grip on your social traffic?

Measuring your social media impact can be overwhelming.

A tried-and-true favorite social media measurement tool is Google Analytics.

Google Analytics can track the impact of social media traffic on your site, going beyond clicks, retweets and other vanity metrics.

Here’s how to measure your social media traffic using Google Analytics.

#1: Identify Where Your Social Traffic Comes From
Google Analytics can help you understand the users’ social networks and their physical location.

To see your social media traffic, you need to first set up an advanced segment in Google Analytics.

When you’re logged into your Google Analytics account, head to Advanced Segments, +New Custom Segment, then add your social media traffic sources to the segment.

You can see this below.

Use one catchall segment to capture all of your social media traffic at once.

Once that’s set up, head to Audience – Demographics – Location, and you’ll get a grid that looks like this:

Shows what states my social media traffic is coming from (one step deeper than the default country-level report).
How can this information help you improve your marketing?

You can apply this information to your business goals. For example, you can use this information from Google Analytics to help you decide what locations might be best for a meet-up, where to set up the best Facebook location targeted ads or determine the best locations for a Pay-With-a-Tweet store.

#2: Determine What Social Media Traffic Comes From Mobile Devices
We’ve all heard that mobile is on the rise. Google’s 2012 Our Mobile Planet report shows that 80% of smartphone users in the United States use their phones to access social networks, and 55% visit more than once a day.

What about your audience? Industry stats are great, but don’t you want to see what applies specifically to your site?

With that advanced segment selected, simply head to Standard Reporting – Audience – Mobile – Overview.

You’ll get a chart that looks a lot like this:

Here I've selected the default All Visits segment to compare against my Social Media Traffic segment.
How can this information help you improve your marketing?

You’ll find it useful to know how much of your social media traffic comes from mobile. If there’s a significant number, you’ll want to check how your content shows up on mobile devices.

Maybe your detailed infographic is hard to read. Or your Flash video only shows up as a “?” on mobile devices. Or maybe that contest form you’re thinking about tweeting has a lot of tiny fields that are too hard to fill out.

#3: What Social Media Outlet Sends You the Best Traffic?
Google Analytics’ built-in traffic quality metrics like Time on Page and Bounce Rate are great. But when you’re serious about measuring the quality of traffic, it comes down to conversions.

In Google Analytics, conversions are generally defined as goal completions.

Let’s walk through a quick “how-to” for setting up one of the most common goals: signing up for your newsletter. (I’m assuming here you’re using a double opt-in process for your email marketing.)

• Walk through your newsletter sign-up process. When you click on the link in your email to confirm your subscription, what page do you end up on? Copy that link.  (Note: if that ‘Thanks for signing up!’ page is not on your own website, change that first. You can’t measure what’s not on your own website. With most email marketing service providers, you can easily tell them to redirect to your site as part of the process. Here’s how to do this for MailChimp.)

• In your Google Analytics account, head to Admin (upper right, orange bar). Click through to your profile. Click the blue-text Goals menu (next to Assets, Users).
• Click New Goal.
• Enter Goal Name (something as clever as “Newsletter Sign-up” works well here).

• Select URL Destination as the Goal Type.

• That URL you grabbed earlier? The one that’s the last page in your newsletter sign-up process? Copy that into the Goal URL box here. Remove the http://www.yourdomain.com part of it.

• Click Save.

Awesome. Now you have a goal set up. It can take 24 hours for Google Analytics to start tracking these.

Once you start to collect some newsletter sign-up data, you can move on to properly evaluate your social media outlets.

In your Google Analytics account, head to Standard Reporting – Conversions – Goals – Overview.

Here, you can compare your social media traffic in one of two ways:

1. If you don’t have a lot of referral sources, you can tell with a quick glance which networks are working for you without having to use advanced segments.
2. If you have a lot of referral sources, you might want to set up different advanced segments for each social network (facebook.com + m.facebook.com vs. t.co + twitter, for example). Here’s more on that if you need it.
3. If you’re using segments, you’ll see something like this:

Google Analytics shows you how much traffic comes from each social media platform.
But let’s not forget about the assisted conversion—not all traffic converts the first time they visit your site.

Here’s how to check if social media is helping some of your other channels:

Simply head to Standard Reporting – Conversions – Multi-Channel Funnels – Top Conversion Paths.

You’ll get a chart that looks like this:

Social media plays a role in 2 of the top 5 conversion paths for my newsletter.
How can this information help you improve your marketing?

This tells you where you should spend your time and where you need to improve your social media marketing.

For example, let’s say you’ve been spending a lot of time on Facebook marketing, but Google Analytics shows you this is not bringing in much traffic, and you’ve been getting a good amount of Twitter traffic even though you’ve spent little time on Twitter marketing.

Consider switching things up. You could decide to change your Facebook marketing tactics to try to get more traffic. Or you could decide to spend more time on your Twitter marketing efforts, because this is what’s giving you the best results.